DISU2 Returns & Refunds Policy

(Canada Only – Excluding Quebec)

Last Updated: July 2025

At DISU2, we are committed to providing high-quality, made-to-order products and excellent customer service. Please read this policy carefully before placing your order.

 Returns

Because all of our products are custom made-to-order, we do not accept returns or exchanges.

 Exceptions

If your order arrives damaged or has a verified manufacturing defect, please contact us within 7 days of delivery with:

  • Your order number

  • Clear photos of the issue

We will review your claim and, at our discretion, may offer a replacement or refund for the affected item(s).

What counts as a manufacturing defect?

  • Misprinted design

  • Major misplacement of print

  • Damaged seams or holes on arrival

What does not count as a defect?

  • Slight variations in color, print placement, or sizing (common with print-on-demand)

 Refunds

Refunds are issued only in cases where a defect or damage has been verified.

  • Once approved, refunds will be returned to your original payment method.

  • Please allow 5–10 business days for the refund to appear on your statement (depending on your bank).

 No Refunds For

  • Buyer’s remorse

  • Incorrect size or color ordered (please double-check your selection before checkout)

  • Damage caused by improper washing, drying, or general wear and tear (please follow the care instructions on each product page)

  • Shipping delays outside of our control (e.g., carrier delays, weather, customs)

 Quebec Orders Not Accepted

At this time, DISU2 does not ship to the Province of Quebec.
This also means we do not process refunds or replacements for orders placed with a Quebec shipping address.

 Contact Us

If you have questions or concerns about an order or potential refund, please reach out:

Email: info@disu2.ca

Be sure to include your order number, a description of the issue, and photos if applicable.

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